1. Scope of Services: We provide the following pet-related services within Eugene, Springfield, and the surrounding areas of Lane County, Oregon:
1. Residential pet waste management and removal.
2. Commercial pet waste management and removal.
3. Sanitizing and deodorizing.
4. Pet deterrent services.
5. Dog walking services: 30, 45, and 60-minute walks (up to three dogs at a time, provided they are leash-trained and walk well together). We reserve the right to refuse service to any client or pet.
2. Scheduling and Property Access: Pet waste management Services scheduled are subject to company availability. While we will make every effort to accommodate client scheduling requests, we cannot guarantee specific appointment times. Clients are responsible for providing clear and consistent access to their property. Dog walking services work within a window similar to other service providers like plumbers. clients must provide leashes and poop bags. For waste management services, all necessary equipment is provided by We Scoop Your Poo. We are not liable for any damages incurred during service due to property issues (unless due to gross negligence on our part).
3. Client Responsibilities: Clients are responsible for:
* Ensuring their pet(s) are properly identified (e.g., tags, microchip).
* Ensuring their pet(s) are healthy, appropriately vaccinated, and safe to handle unless otherwise agreed upon. * Providing clear instructions regarding their pet(s)' needs and behavior.
* Providing access to their property as per the agreed-upon schedule.
* Notifying us of any changes to their schedule with at least 24-hour notice.
* Making timely payments.
4. Payment Terms: Payment is prepaid and is due every 4 weeks according to your payment schedule (based on your first day of service). Late payments may result in missed service appointments depending on the delay. Discounts are available for:
Multiple Dogs (Dog Walking)
Pre-paid Residential Pet Waste Management plans.
5. Cancellation Policy: service cancellations will be processed as follows:
*Dog Walking: Cancellations with 24-hour notice will not be charged. Cancellations with less than 24-hour notice are subject to a 50% cancellation fee.
*Waste Management: Due to the nature of service, cancellations will be charged at the standard rate for the scheduled service, unless otherwise agreed upon.
6. Liability:
We are an insured company . While we take all reasonable steps to ensure the safety of your pet(s) and your property, we are not liable for any injuries or damages unless caused by gross negligence or willful misconduct on our part.
7. Confidentiality: All information provided by clients will be kept confidential, except where required by law.
8. Governing Law: This agreement shall be governed by and interpreted in accordance with the laws of the State of Oregon.
9. Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.
10. Indemnification: The Client agrees to indemnify and hold harmless We Scoop Your Poo from any and all claims, liabilities, damages, losses, and expenses, including attorney's fees, arising out of or in connection with the Client's use of the Services.
By using our services, you agree to the terms and conditions outlined above.